The Global Customer Support (GCS) team is a service provider focused support organization.   We offer two specific types of service; product support and value-added professional services. The support team is a global organization that operates 24x7. We strive to deliver exceptional service and truly believe our customer always comes first.

If you are an existing customer and want to login to your support portal click here

Product Support 

The GCS team members are product area experts and provide comprehensive support services. They are responsible for the following core key deliverables that our customers expect from us. 

Value Added Services

The GCS team provides customizable value added services. These services can be tailored to each customer’s individual situation and include the following options.

The team is made up Support Engineers from all regions of the world.  We operate a Follow the Sun Support model and ensure technical expertise on hand during daylight hours across the world.  We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.
 
For more information please contact us at info@owmessaging.com.